Shipping & Returns

How much is shipping?
Shipping fee is $0.99. For orders over US$99.99, we provide free shipping worldwide.

Which countries/regions do you ship to?
We can ship to most countries by international express. Please allow extra time to ship to an international address.

Do you ship on weekends?
No, we do not ship or deliver on Saturday and Sunday.

What is your production time?
Each product is custom made just for you, and production times typically range from 3-5 business days. However, due to COVID, production time can take up to 10 business days.

What is the average delivery time for standard shipping?
The average delivery time for standard shipping is 5-10 business days. However, due to COVID, shipping time can also be delayed.

What shipping carriers do you use?
We use DHL, USPS, FedEx, and UPS as our shipping carriers.

How can I contact you with shipping-related questions?
For any questions related to shipping, please email tanshens1484@126.com.

We hope this information is helpful. If you have any further questions or concerns, please do not hesitate to contact us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tanshens1484@126.com. Please note that returns will need to be sent to the following address: G/F, 134 SAI KENG VILLAGE, SAI SHA ROAD, SAI KUNG, HONG KONG Company:ANIMORE PET CORNER LIMITED

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tanshens1484@126.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tanshens1484@126.com.